Terms of Service
Effective Date: February 5, 2025
Contact Information:
Email: cecilia.coleman@renewedrootcounseling.com
Phone: 713-322-8089
Address: Virtual, Texas
Welcome to Renewed Roots Counseling. These Terms of Service outline the conditions under which we provide counseling services. By accessing or using our services, you agree to these terms. Please read them carefully.
1. Nature of Services
Renewed Roots Counseling provides professional counseling services virtually to clients residing in Texas. All sessions are conducted via secure telehealth platforms.
2. Counseling Relationship
The therapeutic relationship is built on mutual respect and collaboration. While our services aim to support your mental health, results cannot be guaranteed, as they depend on individual circumstances and commitment to the therapeutic process.
3. Licensing Information
Cecilia Coleman is a Licensed Professional Counselor Associate (LPC Associate) in Texas under the supervision of Shawna Lovin, LPC-S.
4. Telehealth Services
All counseling sessions are conducted virtually. It is your responsibility to ensure a stable internet connection and a private space for sessions. Technical issues may be addressed by rescheduling sessions if necessary.
5. Confidentiality
Your privacy is important to us. All communication during sessions is confidential, except as required by law (e.g., if you disclose harm to yourself or others, or in cases of abuse/neglect). Please review our Privacy Policy for more details.
6. Cancellations and Rescheduling
If you need to cancel or reschedule, please provide at least 24 hours' notice. Cancellations made with less than 24 hours’ notice may incur a fee equivalent to the full session cost. Exceptions may be made for emergencies.
7. Emergencies
Renewed Roots Counseling does not provide emergency services. If you are in crisis or experiencing a mental health emergency, please call 911 or contact the Suicide and Crisis Lifeline at 988.
8. Payment and Fees
Payment is due the morning of the date services will be rendered by 8:00 AM. We accept payment through secure online platforms.
Failure to make payment by this time may result in the cancellation of the scheduled session. Nonpayment or repeated late payments may result in suspension of services until the balance is settled.
9. Client Responsibilities
Clients are expected to:
Attend scheduled sessions on time.
Communicate openly and honestly.
Actively participate in the therapeutic process.
Ensure a private and distraction-free environment for virtual sessions.
10. Limitations of Telehealth
While telehealth is a convenient option, it has limitations compared to in-person therapy. There may be times when in-person services are recommended or required for specific needs or emergencies.
11. Termination of Services
Either party may terminate the counseling relationship at any time. If services are terminated, referrals to other providers can be offered to ensure continuity of care.
12. Modifications to Terms
Renewed Roots Counseling reserves the right to update these Terms of Service at any time. Clients will be notified of any changes.
If you have any questions or concerns about these Terms of Service, please contact us at cecilia.coleman@renewedrootcounseling.com or 713-322-8089.